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Running a mass DM campaign

Write a message under forty words with no link, test two openers on a few hundred people, then let the campaign pace itself across days. You can only message people who follow you.

  1. 1

    Check you have something worth sending

    A mass DM is a limited resource. If the message is a product update or a newsletter, post it instead — spending the inbox on something that belongs in a timeline burns the channel.

  2. 2

    Choose the audience

    Your follower list, or a CSV of handles you gathered yourself. The CSV does not bypass the follow requirement: if somebody does not follow you and has a closed inbox, the message fails.

  3. 3

    Write under forty words

    Open with something true about the recipient, ask a question that is easy to answer, and leave the link out. People recognize a blast in about two seconds.

  4. 4

    Test two openers first

    Run both against a few hundred recipients before committing the list. A five-point difference in reply rate across three thousand messages is the difference between a good week and a wasted one.

  5. 5

    Check the completion estimate

    At 300 messages a day per account, a list of 3,000 takes about ten days. The estimate appears before you launch — better to know then than on day four.

Numbers worth watching

Delivery rate below 90 percent means a list problem: stale handles, or people who no longer follow you.

Reply rate of 5 to 15 percent is normal for a well-written message to your own followers. Under 3 percent means the opener is not working, not that the audience is wrong.

Do not message the same list twice in a month. The fastest way to lose a follower list is to treat it as a mailing list.

More on messaging

Still stuck? Email [email protected].

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