Talk to an actual person about your account
Email support
The fastest way to reach us and the one we monitor most closely. Include your Tweeksocial username and we can usually diagnose a campaign issue on the first reply.
[email protected]Website chat
Quick pre-sales questions and "will this work for my account" queries. Staffed during business hours, and anything left overnight gets answered by email in the morning.
Bottom-right of every pageAgencies and volume
Running more than six client accounts, or need invoicing rather than card payment? Tell us the shape of the setup and we will put something sensible together.
[email protected]Billing and cancellation
Cancel yourself on the cancel-account page using your email (and phone, if you added one), or email us and we will handle it within 24 hours. No retention script, no phone call.
Processed within 24 hoursSend us a message
The questions we answer most often
A decent share of support emails are one of these six. If yours is here, you have your answer immediately — and if it is not, we would genuinely like to hear from you.
Usually within a few hours during UK and US business hours, and always inside one working day. Emails that include a Tweeksocial username get answered faster because we can look at the account rather than asking follow-up questions first.
Three things account for almost every case: the X connection has expired and needs reconnecting, the daily limit has already been reached for the current 24-hour window, or the campaign is outside its configured active hours. The campaign screen shows which of these applies. If none fit, email us with the campaign name.
Yes, and we would rather do that than have you sign up and not know where to start. Email us your niche and three competitor accounts, and we will send back suggested targeting, a sensible starting daily limit and a welcome DM template you can edit.
If something genuinely did not work as described, email us inside your first billing period and we will sort it out. We would rather refund a month than argue with an unhappy customer.
We store only what is needed to run your campaigns and show your analytics, and we do not sell data to anyone.
No, deliberately. Everything we do is easier to diagnose with a screenshot and an account name than over the phone, and email means you get an answer from whoever actually knows rather than whoever picked up.
A note on what we are not
Tweeksocial is an independent tool. We are not affiliated with, endorsed by, or connected to X Corp in any way, and we cannot help with suspended accounts, verification, ad accounts or anything else that belongs to X support. If your account has been restricted by the platform, X is the only party who can resolve it — though we are happy to talk through what may have caused it.