GDPR & Data Protection

Our commitment under the GDPR

Tweeksocial is committed to protecting the personal data of its users in line with the EU General Data Protection Regulation (GDPR) and equivalent data protection laws such as the UK GDPR. This page explains, in plain terms, how we handle personal data and the rights you have over it. It should be read alongside our Privacy Policy and Cookie Policy.

Depending on how you use the service, Tweeksocial may act as a data controller (for your account and billing information) or as a data processor (for data you process through the service on behalf of your own audience). Where we act as a processor, you remain the controller of that data.

The lawful bases we rely on

We only process personal data where we have a lawful basis to do so. Depending on the activity, that basis is one of the following:

• Contract — to provide the service you signed up for, including running your campaigns and managing your subscription.
• Legitimate interests — to secure, maintain and improve the service, and to communicate with you about it, where this does not override your rights.
• Consent — for optional communications and non-essential cookies, which you can withdraw at any time.
• Legal obligation — where we must retain or disclose data to comply with the law.

Your rights

Under the GDPR you have the following rights over your personal data, which you can exercise at any time:

• Right of access — obtain a copy of the personal data we hold about you.
• Right to rectification — have inaccurate or incomplete data corrected.
• Right to erasure — ask us to delete your personal data ("right to be forgotten").
• Right to restrict processing — ask us to limit how we use your data in certain circumstances.
• Right to data portability — receive your data in a structured, commonly used format, or have it transferred where technically feasible.
• Right to object — object to processing based on legitimate interests, and to direct marketing at any time.
• Rights regarding automated decision-making — we do not make decisions producing legal effects about you based solely on automated processing.

To exercise any of these rights, email info@tweeksocial.com from the address on your account. We will respond within 30 days. You will not have to pay a fee, and you also have the right to lodge a complaint with your local data protection authority.

What we collect and why

We collect the minimum needed to provide the service: your name and contact details, billing information (processed by our payment provider — full card details never reach our servers), the connected-account identifiers and campaign data required to run your automation, and analytics about how the site is used. Our Privacy Policy describes this in full.

We never ask for or store your X account password. Access is granted through the platform's official authorisation flow and can be revoked by you at any time.

International data transfers

Some of the providers we rely on to run the service — for example payment processing, email delivery and hosting — may process data outside your country, including outside the European Economic Area. Where data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or an equivalent recognised mechanism to ensure your data remains protected.

Data retention

We retain personal data only for as long as needed to provide the service and to meet our legal obligations. When you cancel, campaign data and analytics are removed from active systems. If you would like an export of your data before cancelling, ask us and we will provide it. You can request deletion of your remaining personal data at any time.

Processors we use

To deliver the service we use a small number of trusted third-party processors — such as payment, email and hosting providers — each bound by data protection terms and permitted to use your data only to provide their service to us. We do not sell personal data or share it with data brokers.

Contacting us

For any data protection question or to make a request, email info@tweeksocial.com. We take these requests seriously and will make every effort to resolve them promptly.