Billing, plans and canceling
Paid plans are charged when you subscribe, then monthly, or yearly if you chose yearly billing. To try Tweeksocial first, the Free plan gives you seven days with every feature and no card. Canceling is self-service from the cancel page, takes effect immediately, and needs no phone call.
How plans work
Every plan includes every feature. Plans differ only by how many X accounts you connect, so there is no tier that withholds a capability.
The free trial is the Free plan: seven days with every feature, up to 10 messages a day, and no card. Nothing is charged and nothing renews.
A paid plan has no trial of its own. You pay when you subscribe, the plan starts straight away, and it renews monthly on the same date after it.
Every monthly plan can also be paid yearly, which takes 30% off twelve monthly payments: Starter $243.60, Growth $579.60, Pro $999.60 and Agency $1,839.60 a year. The whole year is charged when you subscribe and renews a year after that.
There is also a one-time Lifetime plan for a single account. It has no trial and no recurring billing: it is a single payment at checkout.
How to cancel
Go to the cancel page and enter the email you signed up with. We email a confirmation link to that address — nothing is canceled at this stage, and the reply is deliberately generic so the form cannot be used to check whether an address has an account.
Click the link, then press the confirm button on the page that opens. Your subscription is canceled immediately with no further charges.
Do this before your renewal date if you do not want to be charged again: a cancellation started on the evening before leaves very little margin for the email to arrive.
The link itself cancels nothing when opened, so email scanners and link previews cannot trigger it by accident.
If you are on a yearly plan
Canceling works the same way and takes effect immediately, which stops the yearly renewal. The year is paid up front and, as with monthly plans, payments already made are not refunded automatically.
If you are unsure about a yearly plan, try the Free plan for seven days first. If something has genuinely not worked as described, email us and we will look at it in good faith.
If you are on the Lifetime plan
There is no subscription to cancel, because there is no recurring payment. The cancel page will report no active subscription, which is expected rather than an error.
More on account
- Setting unfollow rules
Unfollow non-followers after a grace period of at least seven days, plus accounts dormant for six months. Build the whitelist before the first run, not after.
Still stuck? Email [email protected].